All i want is to understand is he relying on the policys of the store or he is doing as he wish becouse i can't afford to lose a R4600 like with someone who fails to follow the procedure of the store and when i want to get through their head office he als

I bought a tv from cash crusades in goodhood the manager had given me bad service in terms of not following the policy of the store he just do as he wish i bought the tv that lasted for 2 weeks and it was a second hand tv that was affected by the ****roach if may say becouse when i return it back when it couldn't switch on the manager just assumed that it had ****roach and he is not going to fix it but when i asked him under which policys is he doing that on he just shurt me out