BH
BARRY H
1 reviews | Active since Sept 2012
27 Jul 2021, 18:45
Advertising online at one price and pushing it up R1000 after Huge online response
Cash Crusaders Raslouw False Advertising and misleading Customers. This branch advertised an item on Facebook for R5200. When i messaged them i was told to come down to the shop and given the address. When i get to them they tell me the item is in quarantine for another 6 days a complete waste of my time and petrol driving to them. On top of this i was not the only person told to come as someone else was in store at the same time this person drove from Lenasia to PTA for the item. I told them i will pay a holding deposit for the item and the the Manager tells me the item now cost R1000 more and if i don't like that i must complain to Head Office
Helpful (0)
Replies (5)0
Replies (5)
Cash Crusaders Franchising's replyOfficial
28 Jul 2021, 07:19Good day
Sincere apologies for the service you received in store.
We will forward and escalate your complaint to management.
Thank you
Sincere apologies for the service you received in store.
We will forward and escalate your complaint to management.
Thank you
Cash Crusaders Franchising's reply28 Jul 2021, 07:19
Official
Good day
Sincere apologies for the service you received in store.
We will forward and escalate your complaint to management.
Thank you
Sincere apologies for the service you received in store.
We will forward and escalate your complaint to management.
Thank you
BH
BARRY H's updateReviewer Update
03 Aug 2021, 13:548 days later and not a word form management or anybody. It would seem that lack of customer service goes beyond the store and all the way up to Head office management.
BH
BARRY H's update03 Aug 2021, 13:54
Reviewer Update
8 days later and not a word form management or anybody. It would seem that lack of customer service goes beyond the store and all the way up to Head office management.
Cash Crusaders Franchising's replyOfficial
03 Aug 2021, 15:11Good afternoon Barry
Thank you for bringing this to our attention.
Our sincere apologies for you not been assisted yet-this is not the service we would like our customers to receive in store.
We will once again escalate your complaint to the relevant parties.
Thank you
Thank you for bringing this to our attention.
Our sincere apologies for you not been assisted yet-this is not the service we would like our customers to receive in store.
We will once again escalate your complaint to the relevant parties.
Thank you
Cash Crusaders Franchising's reply03 Aug 2021, 15:11
Official
Good afternoon Barry
Thank you for bringing this to our attention.
Our sincere apologies for you not been assisted yet-this is not the service we would like our customers to receive in store.
We will once again escalate your complaint to the relevant parties.
Thank you
Thank you for bringing this to our attention.
Our sincere apologies for you not been assisted yet-this is not the service we would like our customers to receive in store.
We will once again escalate your complaint to the relevant parties.
Thank you
BH
BARRY H's updateReviewer Update
05 Aug 2021, 15:40Thank you to Chantall van Tonder and her team at Head Office.
The store contacted and informed me that Head Office instructed them to refund the customer the difference. They have refunded me the difference in advertised price and the price i paid.
The store contacted and informed me that Head Office instructed them to refund the customer the difference. They have refunded me the difference in advertised price and the price i paid.
BH
BARRY H's update05 Aug 2021, 15:40
Reviewer Update
Thank you to Chantall van Tonder and her team at Head Office.
The store contacted and informed me that Head Office instructed them to refund the customer the difference. They have refunded me the difference in advertised price and the price i paid.
The store contacted and informed me that Head Office instructed them to refund the customer the difference. They have refunded me the difference in advertised price and the price i paid.
Cash Crusaders Franchising's replyOfficial
05 Aug 2021, 15:48Thank you Mr Horn.
Happy to assist
Glad your matter was resolved.
Have a great day further
Happy to assist
Glad your matter was resolved.
Have a great day further
Cash Crusaders Franchising's reply05 Aug 2021, 15:48
Official
Thank you Mr Horn.
Happy to assist
Glad your matter was resolved.
Have a great day further
Happy to assist
Glad your matter was resolved.
Have a great day further