A Painful Experience With Cash Crusaders Chatswoth Durban

It has being a painful experience with the cash crusaders branch in Chatsworth Durban! We not so long ago purchased a brand new Television And DVD set from them to our disappointment two weeks later the DVD stopped working with a disc inside it that we hired from planet video. We took the DVD back to the branch and asked for them to remove the disc from inside as we was told to pay a fine of R60 a day for the disc if not returned. The cash crusaders representatives cared less about what was going on, the manager herself refused to speak to us I'm unsure of her name at the moment but I do know she is an Indian female. After a week and a half they contacted us to come and get our disc but the DVD was still not ready. They have not shown any sympathy towards us having to pay that fine per day! No information was given to us about the details of our DVD purchased from them, we asked to speak to the manager but with attitude she walked away from us and went into her back office. We recieved no feedback from them for more then a month in regards to our DVD. When they did call for us to come a fetch it from the store they were unapologetic about the incident! Which is frustrating! Where is the customer service?!