1 reviews | Active since Mar 2019
3 MONTHS AND NO ACTION ON REQUEST FOR REFUND
On the 25 of October 2023 I wrote to Cash Crusaders customer care regarding a payment that was made via their online payment platform (process through OZOW) for a contract/item that had already been collected and paid for.
I then forwarded my bank statement and screenshot of payment to them, as per request by their Customer Care service agent on the 27 October 2023. The name of the customer service agent as indicated in emails is Elijah.
The above was done to show proof of the payment done and so that they can track the payment and grant me a refund.
I was advised that they would look into the matter. I made numerous follow up from this date, with my last follow up being on the 23 January 2024.
The last correspondence I got from Cash Crusaders Customer Care was on the 8 December 2023, since then they have ignored my emails and numerous attempts to follow up have gone unanswered.
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.
Thank you
It is now over 15 days since the response above. I have still not been contacted with regards to this matter and my issue has still not been resolved.
It seems as though your response is simply lip service.
It is now over 15 days since the response above. I have still not been contacted with regards to this matter and my issue has still not been resolved.
It seems as though your response is simply lip service.