MM
Mubashir M
1 reviews | Active since Mar 2011
20 Oct 2020, 14:45
2 days late , so sorry
bought 2 different types of *****driver sets from the pepper square branch on the 11 October. Liked the bigger set, went back today to get the set exchanged for the bigger one.Manager ( benjamin) refused as it is not within the 7 days. Well done to the company that trained him , you have lost a sale and a customer. 2 days difference. I could not get get to him last week, so too bad for me. I think cash crusaders need to up their level of training , because clearly this is not a calibre of a manager.
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Replies (3)
Cash Crusaders Franchising's replyOfficial
20 Oct 2020, 15:03Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
Cash Crusaders Franchising's reply20 Oct 2020, 15:03
Official
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cellphone number to customerservice[at]cashcrusaders.co.za. Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution.
MM
Mubashir M's updateReviewer Update
22 Oct 2020, 11:36Did it as per the request. Got an even worst response from the so called ops or regional manager.If this is the calibre of the managers, what do you expect out of the staff in store. This person actually had the audacity to ask if i want to sell the set to cash crusaders.He missed the whole point by a mile. I wanted to buy a bigger set , not just return the small set.
Whilst i was busy responding , i noticed something more serious on the tax invoice i was given. If fall foul of the vat act. Charges vat but does not comply with legislation . To this i would love a response.
Whilst i was busy responding , i noticed something more serious on the tax invoice i was given. If fall foul of the vat act. Charges vat but does not comply with legislation . To this i would love a response.
MM
Mubashir M's update22 Oct 2020, 11:36
Reviewer Update
Did it as per the request. Got an even worst response from the so called ops or regional manager.If this is the calibre of the managers, what do you expect out of the staff in store. This person actually had the audacity to ask if i want to sell the set to cash crusaders.He missed the whole point by a mile. I wanted to buy a bigger set , not just return the small set.
Whilst i was busy responding , i noticed something more serious on the tax invoice i was given. If fall foul of the vat act. Charges vat but does not comply with legislation . To this i would love a response.
Whilst i was busy responding , i noticed something more serious on the tax invoice i was given. If fall foul of the vat act. Charges vat but does not comply with legislation . To this i would love a response.
Cash Crusaders Franchising's replyOfficial
23 Oct 2020, 11:42Good day Mubashir
We have investigated your complaint and would like to resolve the matter. Please provide us with your contact details to the following email customerservice[at]cashcrusaders.co.za. Thanking you in advance
We have investigated your complaint and would like to resolve the matter. Please provide us with your contact details to the following email customerservice[at]cashcrusaders.co.za. Thanking you in advance
Cash Crusaders Franchising's reply23 Oct 2020, 11:42
Official
Good day Mubashir
We have investigated your complaint and would like to resolve the matter. Please provide us with your contact details to the following email customerservice[at]cashcrusaders.co.za. Thanking you in advance
We have investigated your complaint and would like to resolve the matter. Please provide us with your contact details to the following email customerservice[at]cashcrusaders.co.za. Thanking you in advance