1.5 months since purchase and still no response!

I purchased a new hair clipper machine from the westgate mall store as a gift on the 7th May 2015. As the item was a gift, it was not opened immediately and therefore the 7 day rule could not be adhered to. I returned the item on the 22 May 2015 as once the product was opened, could we hear that there are loose particles inside. We did not even test the product as we were afraid the loose items may just explode or something. The product was also not tested in store as apparently new products dont need to be tested according to the manager. The store assistant and manager indicated that according to their policy they will need to send the item for repair even though it is brand new and unused.....pathetic! After deliberation the item was sent for repair and i was informed it will be returned within 14 working days. To date, exactly 1 month later, there is still no feedback on the clippers. I called the store on 12 June 2015 and was advised that it had not yet returned froom repair. This is unacceptable. How do you after 1.5 months still not have the benefit of something you purchased. This store will definately be losing me as a customer!!!