RY
Robert Y

1 reviews | Active since Mar 2016

04 Oct 2022, 19:52

Great reviews….could do with a bit more info…

I’ve enjoyed the reviews, done by Ciro, on You Tube. The content is informative. It would be more relevant, however, if this motor journalist could include some content regarding the actual dealer network that market and sell the particular vehicle…..no witch hunt, just factual matters such as availabilities, correct pricing etc.

Having seen the Subaru Outback review, I decided that this was an option and set out to try and buy one. This turned out to be a futile attempt…2 dealer websites viewed, old information, incorrect pricing etc. Spoke to 2 sales people….1 didn’t have a clue about arrival dates, pricing, incorrect web details and basically wanted to sell me what he had (Forester) and not what I wanted….the other was equally ******** as to his hugely outdated website, including advertising discontinued models etc. At least sales person number 2 informed me I could have a car NEXT YEAR if I wanted one….he couldn’t say when next year….only next year. As much as I would like to have an Outback….there is no way I’m going to engage with a brand that is clearly in disarray, as is evident by their totally inept sales sales force. Pretty disappointing to think that you are denied access to an “available” marque???

I do realise that multiple dealers sell and maintain a specific brand, in some instances…..so just some top level info in this regard would be really useful in terms of gauging the process up to delivery….and maybe what you can expect after delivery and during ownership.

Thanks

0
Replies (2)
Cars.co.za
Cars.co.za's reply05 Oct 2022, 08:44
Official
Hi Robert,

Thank you for your feedback, we will pass the information you have given us on to our content team, as well as Subaru. It would be challenging for our content team to provide the information you are requesting in their video and written reviews, as at the point that they are making this content, generally the car is brand new, and the information you are looking for (ease of purchase and ownership information) is not yet available to them. The team certainly could look into updating older reviews as this information becomes available. 

If you would like our assistance in getting the Outback you are looking for (they really are great cars), you can send us a private message with your contact details here so that our Customer Service team can assist you in finding a dealership that has one available, or you can reach out to us on Whatsapp on ***, and we can assist you from there.

We look forward to getting you the car you want!






RY
Robert Y's update05 Oct 2022, 09:00
Reviewer Update
Many thanks for the prompt response