Well done on efficiently dealing with a complaint!

I recently complained about the rigid approach I faced when wanting to exchange a product outside the grace period for exchange. Following my complaint I was immediately invited by Carrol Boyes to contact them and further discuss the issue. With the professional help of Ms Cindy Ferreira I was assisted and my request accommodated. Despite the initial negative experience, the way in which my complaint was handled deserves a compliment. Well done! Thank you Ms Cindy Ferreira, for restoring my faith in the company.