Unacceptable Customer Service

Dear Hello Peter Team,

I am writing to express my outrage and disappointment at the appalling customer service I received from Carrol Boyes and their head office. On January 25th, I purchased mugs and side plates using my bank card, but when I discovered a hole in one of the marks, the nightmare began. Despite visiting Carol Boyes Menlyn as advised, I was told to contact the head office via email. When I called (I spoke to Felo), I was incredulously informed that without a receipt, they couldn't assist me. Are you kidding me?! I have proof of purchase, which I've repeatedly offered to provide. The sheer inefficiency and disregard for customer satisfaction are staggering. As a paying customer, I expect basic respect and a functional product. I demand that you take immediate action to: Replace the defective mug

Your assistance will be greatly appreciated.

Sincerely, Tebogo