Tiffany Murphy changed my whole outlook on Carrol Boyes

Bought defective plates from the store in Menlyn Maine, opened them a month later only to find that the one plate was relatively smaller than the rest. And this was after I threw the packaging away, however I still have the paper bag. I wrote a complaint to the establishment, I was later emailed by a Tiffany Murphy who needed all the details which I provided. Upon learning that I didn't have the original packaging she just stopped replying to my emails. I had informed her that I didn't know what I did with the receipts although I later found it in my car. It's been close to a month and I haven't heard anything from her regarding how they would assist in resolving the matter. For such a high end and exclusive store, the service truly is the worst, the attitude I received was uncalled for and the silence truly is unprofessional. I am a professional in the retail industry too and I know for a fact this is not how customers should be treated. I'm not at all happy with how everything was handled, I love Carrol Boyes so much I never thought I'd ever write a bad review about them. It's unfortunate how one person can change how customers feel about an entire brand, with my experience, I will inform those around me also about this service. Truly and deeply appalled