Terrible customer service won’t buy again

I have been collecting Carrol Boyes for some years and I recently inherited a picture frame or at least the base the frame had been broken. As Carroll Boyes offer a repair service I asked them if I could purchase the frame only, their response was no we don’t sell just the frame but you can purchase a new item at a cost of R2899 . So much for their repair department . Needless to say it will be awhile before I purchase anything else from them