SM
Sharelle M
1 reviews | Active since Jun 2020
30 Mar 2025, 10:14
Terrible customer service - FOURWAYS MALL
I received a wedding gift that unfortunately does not suit my kitchen and wanted to exchange. I went to fourways mall and was told there is no way to exchange without a gift receipt. This was gifted by an older guest who I'm sure never understood. Now there is no ways I can exchange? What does that make a difference? It's the same brand. And for such a "high end" brand, I think it's appalling that there is absolutely no ways.
Had I exchanged, I would have gone home and loved my item. Instead, I am left with a bad taste in my mouth about this brand and will always remember them as the "high end" brand with LOW END customer service!
Helpful (0)
Replies (1)0
Replies (1)
Carrol Boyes's replyOfficial
31 Mar 2025, 12:38Hi Sharelle, thank you for sharing your experience. While we do have specific policies regarding exchanges, I’m truly sorry to hear that this situation left you feeling dissatisfied.
I’d like to assure you that your feedback is incredibly valuable to us. It’s important that we provide both high-quality products and excellent customer service, and I’m sorry we didn’t meet your expectations this time. I’ll make sure your comments are passed along to the relevant team so we can work towards improving the customer experience.In the meantime, if you'd like, I’d be happy to assist you in finding a solution or alternative ways to address your concern. Please feel free to reach out at ***
Warm regards,
CB Team
I’d like to assure you that your feedback is incredibly valuable to us. It’s important that we provide both high-quality products and excellent customer service, and I’m sorry we didn’t meet your expectations this time. I’ll make sure your comments are passed along to the relevant team so we can work towards improving the customer experience.In the meantime, if you'd like, I’d be happy to assist you in finding a solution or alternative ways to address your concern. Please feel free to reach out at ***
Warm regards,
CB Team
Carrol Boyes's reply31 Mar 2025, 12:38
Official
Hi Sharelle, thank you for sharing your experience. While we do have specific policies regarding exchanges, I’m truly sorry to hear that this situation left you feeling dissatisfied.
I’d like to assure you that your feedback is incredibly valuable to us. It’s important that we provide both high-quality products and excellent customer service, and I’m sorry we didn’t meet your expectations this time. I’ll make sure your comments are passed along to the relevant team so we can work towards improving the customer experience.In the meantime, if you'd like, I’d be happy to assist you in finding a solution or alternative ways to address your concern. Please feel free to reach out at ***
Warm regards,
CB Team
I’d like to assure you that your feedback is incredibly valuable to us. It’s important that we provide both high-quality products and excellent customer service, and I’m sorry we didn’t meet your expectations this time. I’ll make sure your comments are passed along to the relevant team so we can work towards improving the customer experience.In the meantime, if you'd like, I’d be happy to assist you in finding a solution or alternative ways to address your concern. Please feel free to reach out at ***
Warm regards,
CB Team