Shocking service… bad attitude …

So a quality issue is raised & sent through to their HO for inspection. Ages later & several follow ups from my side… they report that they have assessed & polished my items again & fixed 2 pewter items, that were damaged by them in the previous polishing exercise. Much later & several follow ups again they are sent to the store for my collection. I get there to collect & they are wanting me to pay for the polishing again which was done less than a year ago!! I query this with the contact person at the HO and once again over 3 weeks later & a number of calls to follow up I’m told ‘oh sorry, I thought the store phoned you. You must pay for the polishing’. I DIDN’T send it in for polishing!! It was a quality issue. You chose to polish the items again!! I didn’t request it. Outrageous & extremely bad service.

What has happened to CB… so sad