Poor Service from Carrol Boyes

I recently purchased a dinner set from your Polokwane Mall of the North branch. Unfortunately, the condition of the plates was not checked in front of me at the time of purchase, as the store was quite busy, and the staff informed me that the system was offline. Upon opening the box at my residence in Atok, I discovered that the plates were broken. I lodged a formal complaint with Carrol Boyes on the 2nd of December 2024 till today I have not received any resolution or feedback on my complaint.