Poor In-Store Experience

I had a great experience with Carrol Boyes’ online service, as my package arrived at the selected store in under a week. However, the in-store service was disappointing. The staff were unfriendly and dismissive, refusing to assist with transferring items into paper bags or helping me carry the box, even when I asked for alternatives. I even offered to pay for paper bags, but they said no and provided no solutions. Their lack of customer care significantly detracted from the otherwise efficient online process. I hope they improve their in-store service to match their online experience.