Online Order- Misleading Clients and creating false expectations.

I waited 8 days for my delivery. I had to call the allocated courier service to find out why it's taking so long. I specified it was a gift as there's an option online that allows you to request that the items are wrapped and a card added. None of those requests were fulfilled. I am so disappointed honestly. for a brand of such high standards, this is an injustice to it as an entirety. Unacceptable