No priority to individual client needs

I recently received a Carrol Boyes gift that I wanted to exchange but could not do within the one month policy period due to a personal set-back and being out of circulation for a few weeks. When contacting Carrol Boyes to enquire if they can accommodate me it took them almost ten days to merely respond that they cannot assist, based on their exchange policy. The product was still in its original packing and I had the invoice for the purchase. How inflexible, rigid and shortsighted! It would not have taken anything away from Carrol Boyes but unfortunately their poor client service do not allow them to cater for clients with special requests. Obviously profit is more important than client satisfaction.