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Cecilia M

1 reviews | Active since Feb 2022

11 May 2022, 17:21

Low quality designs

I'm so saddened by carrol Boyes treatment. I bought cereal bowls online and upon delivery one bowel was skewed and wasn't round like others. I then complained here on Hello Peter. I was contacted by the lady call Zipho and she then told me that the bowel is not skewed but thats how it's designed. My question was so others are round and others are skewed? She then told me that if I want to return them they'll send people to fetch them but the cost to fetch them will be deducted on my refund and that's its their policy.. I'm so mad at them right now. Mind you ..I'm not returning the product because I've changed my mind about them but because I'm not happy with the quality of the products.The lady also sad I should go to nearest store for exchange, I stay in Rustenburg North West and the nearest store at Centurion mall.. now I should spend money on petrol and drive to centurion.. I just want to alert people to properly inspect their products because not all expensive things are of high quality..

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Replies (2)
Carrol Boyes
Carrol Boyes's reply12 May 2022, 08:22
Official
Dear Cecilia, we are sorry you feel this way. Our products are not mass-produced and each bowl has it's own shape that may differ ever so slightly to the next. We adhere to strict quality guidelines and protocols and take the utmost pride in our products. If you are still unhappy, kindly reach out to Zipho or Cindy for further assistance. Kindly, The Carrol Boyes Team.

CM
Cecilia M's update12 May 2022, 18:59
Reviewer Update
I still maintain that you're very unprofessional. Look at reviews about your service. One lady complained about receiving a dinner plate that was smaller than other plates but you continue to defend defaults of your products to say each product has its own design.. how so.. stop tricking costumers. We spend a lot of money to get such treatment from you.. take and accept responsibility for your default products and stop charging customers for returns when it's not their fault but yours.stop playing with customers minds.