Horrible Customer Service

I went to fetch my order at Clearwater mall - for obvious reasons I selected the store as a drop off point because during the week delivery at home sometimes might be improssible. i HAD THE WORST EXPERIENCE. The lady who assisted me Milly was rude when i asked that the box be opened and i get paper bags to carry the items. I already had other paper bags in my hands and to expect me to carry a big box to the car is just not great customer service. I honestly could have paid for the paper bag if its that much of an inconvenience for the store to give a paying customer a bag. she went as far as telling me I should ask the online store for the paper bags and I should not make it her problem - that I am expressing my frustration to the wrong person (being her). she is represents Carrol Boyes as an organisation when she is in store. So yes my frustration of a silly policy that makes no sense will be directed to her.

I have shopped at different stores - Centurion, Cresta, and Clearwater before but the treatment I received at Clearwater mall today is beyond unacceptable. hoping to hear from you with a positive response. I certainly will not be visiting the clearwater store ever again!!!!!!!