False advertising to lure clients

On the 6th of April my friend lodges a hellopeter complaint that we purchased goods and never received our free ladle, she communicated with Cindy Viljoen and later with Tiffany Murphy and slips of purchase were requested. I however was out of town and only managed to send my slip later to my surprise told that they only had 1 ladle,do they expect for us to break it in two and share it. We always buy monthly at Carroll Boyes and everytime we are supposed to get our free goodies,are met by its out of stock. Why is it that they have stock of goods but goodies are always out of stock where is the rational there. We called menlyn and menlyn Maine who also claimed no stock. We called head office who didn't reply,hence the hello peter complaint by my friend which clearly mentions me. We love Carrol Boyes products and the friendly service we receive from Centurion stuff but we are not please with the continuous false advertising to lure clients to shops. What is the ratio of gifts to stock as there items in question were still alot but gifts were finished. Its truly disheartening and disappointing