MT
Marlene T
1 reviews | Active since Nov 2022
27 Nov 2022, 21:48
False advertising
The Carol Boyes on line shop advertised a specific item with free delivery. However when paying they deducted R100 delivery fee. When logging a complaint about it the rep**** that all items are shipped from Cape Town and due to high fuel prices the delivery fee must be paid. This is false advertising.
Helpful (0)
Replies (3)0
Replies (3)
Carrol Boyes's replyOfficial
28 Nov 2022, 09:46Dear Marlene, kindly email your experience to cindy @ cbfa .co .za for assistance. We apologise for any inconvenience caused. The Carrol Boyes Team.
Carrol Boyes's reply28 Nov 2022, 09:46
Official
Dear Marlene, kindly email your experience to cindy @ cbfa .co .za for assistance. We apologise for any inconvenience caused. The Carrol Boyes Team.
MT
Marlene T's updateReviewer Update
30 Nov 2022, 08:22So this is the answer I get. No apology because they were wrong! No refunding my money ASAP. Carol Boyes are pathetic!!!
We have asked our internal team to double check if there was free shipping in any of our adverts. The team have confirmed that there was a technical issue that led the product to show free shipping. We will be refunding you for the shipping fee. Please confirm if you would still like us to ship the order. Looking forward to hearing from you.
We have asked our internal team to double check if there was free shipping in any of our adverts. The team have confirmed that there was a technical issue that led the product to show free shipping. We will be refunding you for the shipping fee. Please confirm if you would still like us to ship the order. Looking forward to hearing from you.
MT
Marlene T's update30 Nov 2022, 08:22
Reviewer Update
So this is the answer I get. No apology because they were wrong! No refunding my money ASAP. Carol Boyes are pathetic!!!
We have asked our internal team to double check if there was free shipping in any of our adverts. The team have confirmed that there was a technical issue that led the product to show free shipping. We will be refunding you for the shipping fee. Please confirm if you would still like us to ship the order. Looking forward to hearing from you.
We have asked our internal team to double check if there was free shipping in any of our adverts. The team have confirmed that there was a technical issue that led the product to show free shipping. We will be refunding you for the shipping fee. Please confirm if you would still like us to ship the order. Looking forward to hearing from you.
Carrol Boyes's replyOfficial
01 Dec 2022, 11:31Dear Marlene, we are terribly sorry about this situation. We sincerely apologise for the experience you have received. Please accept our apologies.
Regards,
Carrol Boyes Team
Regards,
Carrol Boyes Team
Carrol Boyes's reply01 Dec 2022, 11:31
Official
Dear Marlene, we are terribly sorry about this situation. We sincerely apologise for the experience you have received. Please accept our apologies.
Regards,
Carrol Boyes Team
Regards,
Carrol Boyes Team