Dismissive stores salespersons and poor-quality goods.

On 14 Feb 2025 I purchased a bread bin at Carrol Boyes - Fourways and because they had last one in store, they packaged same. After gifting the bread bin, it was found that it had flimsy sided because of poor quality. I then returned for exchange and found this etiquette less employee Thobekile who wanted to know who sold me the bin. Like how am I supposed to know that? They had new stock that arrived, and she told me it will be shipped to supplier for repairs, to which I refused because I don't want secondhand bin. I called the HQ *** on two occasions and was told I must expect call, which I am still waiting for.