Disgusting customer service

On Saturday 24 September I went to the Carol Boyes store in Sandton City and bought goods to the value of R61010.10 with the understanding that most of the goods will be gift wrapped and delivered to my office before the following Tuesday in order for me to take abroad as gifts. I then ordered another R20000.00 worth of gifts to be delivered together with the first order, but Carol Boyes could not deliver in time which is understandable at short notice. The goods arrived completely unwrapped and not even in original packaging. Most of the goods were wrapped in bubble wrap and stuffed into shabby boxes. The gifts looked like something that was being regifted. The result is that I am unable to take these gifts overseas. We tried contacting the head office and left 3 messages, with no response from anyone. We were put into contact with the regional director who could not assist in any way as she was away in Mauritius. She stated that someone would get back to us to rectify the situation, but as yet no one has had the decency to return our calls. Very disappointing customer service, our company will no longer support this company as we have in the past when we've often spent over R100000 for customer Christmas gifts.