Customer Service is sadly letting Carrol down! :(

It is with regret that I am giving Carol Boyes a 1 star rating... I am a loyal supporter and I love her art although, she would be turning in her grave if she saw how her after sales service was operating!

I have bought many items of hers however, recently I bought 3 of her black and white water bottles, which have shot up R400 over the last year! The latest one and most expensive... the paint has started peeling off the bottle from the top, it looks hideous!

I decide to take it back the other day as I am back in SA and it was gifted to me last Christmas by my fiancé. I left it at the store for the staff to see.

I get a reply from Lauren, the online Customer Service woman. She point blank says that there is nothing they can do without a receipt! I figured with Carol Boyes written on the bottle and it clearly looking like a defect I shouldn't have a problem.

I am sure Carol would not have an issue replacing my bottle with a new one as that is not a good look or good marketing for her products me walking around with a clearly defected bottle!

Unfortunately due to that ******** act, they have just lost a customer!

Well Done Lauren from "Customer Service"! We moved overseas