Carrol Boyes Shame On You

I took my fruit bowl in for polishing and re-powder coating in Sept 2021. In Dec 2021 the bowl came back with a different type of coating. I complained and was told to keep the bowl and return it in January as the factory was closed due to the December holidays. I took it back in January 2022 as I had received it. I was then told in Feb 2022 that they use a different supplier and I should accept the bowl as is. I spoke to someone who claimed to be the head of customer relations on 2/2/2022 on a Cape Town number who promised to resolve this and come back to me (She never reverted back to me). On the 7/3/2022 I received a call from Carrol Boyes Sandton that I should accept the bowl as is. - The fact that they failed to disclose that the bowl may come back with a different type of coating due to a different supplier; - The fact that is has taken 6 months; - They did not come back to me :( I am now told to that the Carrol Boyes Sandton store manager is off and they cannot let me know when she can get back to me. This bowl is worth more than R3000. On which planet is it okay to keep a customer waiting for months? The right thing to do is to replace my bowl with a new one. They are welcome to keep the bowl they damaged.