iM
ipeleng M
1 reviews | Active since Jul 2019
29 Apr 2025, 19:36
Bad Service
I am extremely disappointed with the service I received at the Kolonnade store. The sales staff displayed a classist attitude.The level of customer service was unacceptable—I felt unwelcome and disrespected.
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Replies (1)
Carrol Boyes's replyOfficial
11 Jun 2025, 15:37Dear Ipeleng ,
Thank you for bringing this to our attention. I'm truly sorry to hear about your experience at our Kolonnade store—it is completely unacceptable that you felt unwelcome or disrespected in any way.
At Carrol Boyes, we strive to create an inclusive and respectful environment for all our customers, and we take feedback like this very seriously.
We would appreciate the opportunity to speak with you further so we can better understand what occurred and work toward making things right. Kindly contact us at *** or reply with your preferred contact details.
Warmly
CB Team
Warmly
CB Team
Carrol Boyes's reply11 Jun 2025, 15:37
Official
Dear Ipeleng ,
Thank you for bringing this to our attention. I'm truly sorry to hear about your experience at our Kolonnade store—it is completely unacceptable that you felt unwelcome or disrespected in any way.
At Carrol Boyes, we strive to create an inclusive and respectful environment for all our customers, and we take feedback like this very seriously.
We would appreciate the opportunity to speak with you further so we can better understand what occurred and work toward making things right. Kindly contact us at *** or reply with your preferred contact details.
Warmly
CB Team
Warmly
CB Team