I Sandra da Silva deposited money into my New Online Casino, Carousel on 9/10/2026

I Sandra da Silva deposited money into my New Online Casino, Carousel on 9/10/2026. After winning, i requested 2 withdrawals on the same date 9/10/2026. Today is the 26/10/2026 and still have not received my money. I tried to e-mail and even phone, but nothing works except their chat line. Which tells me everyday since my withdrawal, all is with the financial manager.. I even tried the gambling board, send my complaints, but also with mo luck this far.