SR
STRINIVASEN R

1 reviews | Active since Jan 2016

12 Jan 2016, 11:25

WALLET WAS ****** IN THE CASINO

On Monday 4 January 2016, I visited the casino which I frequently do being and MVG member, I played on machine 20802, on leaving the casino I realised my wallet was not in me, I immediately went to the lost and found desk, to which they said nothing came in. I was told to report to a security inside the casino and they will check the video footage at the machine I played at. This was about 2pm, I waited for 2 hours to hear something, the security inside tell me the people are still checking, Any the security tell me it can take up to two days to tell me what happened also a woman security then tells me, that its not carnival citys duty to keep my things safe and I should not be irresponsible! I was furious, I went to the prive lounge and got some assistance there , some helpful staff called a higher security to assist me, a few minutes later a security came, had to explain everything again, he then said he will be back shortly with answers, he did come back 15 mins later, advised that my wallet fell out my pocket onto the chair, 2 min after I left a woman picked it up and left the casino. They said they will investigate and come back to me. NOTHING! DO NOT GO TO CARNIVAL CITY!

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Replies (1)
Carnival City
Carnival City's reply13 Jan 2016, 10:16
Official
Hello STRINIRGP,

Hi Strinvasen, thank for bringing this information to our attention, our security manager, George Eckersley, will be in contact with you to address and resolve, regards Elroy van Blerk, Operations Manager, Carnival City