********* behaviour and dishonesty

Hi ,I'm very disappointed in that the management of carnival that cannot help their customers, the security division gets paid to hide information from people who needs the help. there was an incident on Sunday at carnival city where wallets and phones got ****** and when the couple went back to carnival to view footage they were told they will retrieve it in 24hours and will be called, they called and were told there was with no valid information because they probably got paid to keep quiet. and because of this the bills has not been paid. what is the security policy of carnival city, footage want to be viewed in the presence of the people that were there. why can carnival give this information why the lies, your security is ******* and dishonest. Carnival does this but why did the security manager say something contrary to what they said to the couple. its so ********* for a company to do this. I would like an Executive of carnival city to give me a call regarding this and the way forward. this is unacceptable that carnival city cant help people when things get ****** on their premises.

Regards Sharlene ***