Poor customer service and don't care attitude

Went to the counter on Saturday 26/8 at 9:10 to place bets on the horse racing. When I got to the counter it was still closed and had to go to another window to inquire about how to place a bet? The teller called a lady by the name of Amanda, who at this point was getting a shoulder massage from a colleague. She in turn called Brian Sebedi who was the teller. The race was due off at 9:20 but Brian haven't even logged on for work as yet. When he eventually logged on there were no odds available on the system, he called a couple of time for Amanda whom was still getting her morning massage, eventually she left the comfort of her seat to come and check what the issue was , neat less to say by now the race has started! Is this how much you appreciate your customers?? I'm glad that with the current economic pressure on the country that your company can chose who , what and when to serve your customers.