platium holder for my birthday no R1000 freeplay

i as the platinum holder of carnival city who was promised R1000 free play in my birthday month promised by the staff for 1000 freeplay to be loaded in the month of my birthday spoken to Brenda in the prive, reffered me to marketing the marketing department on telephonic stated I must come in and speak to the manager which they will load onto my card...done that and still passing the buck on and on....we as ****** customers play big money entertainment you people place almost everyday yet you people say yourll have changed the rules no more free play I am so disgusted with your staff that you people been at the highest status gets nothing? is this only for selected people I played ****** millions in that place yet I am going back and forth here I want my freeplay like everyone else that is ******** saying head office will send me a notification if I qualify, collin rude *********** staff that cannot even grant me a meal in the prive but favours the black people gives them drinks after drink be in I play outside the prive or inside I invested enough money to earn the platinum holder I deserve to feel special I am the customer at the end of the day I expect to be compensated on the t