No communication and no more free play.

In the past my husband will receive a sms saying he received free play at the casino slots. I never received any sms’s or emails but I would usually have the same amount of free play on the same dates. I asked them once why I don’t receive sms’s and they realised my phone number was wrong on their system. They fixed it and that was the end of my free play. My husband received his sms’s and he gets his free play but I just don’t get any free play or sms’s although my number is correct on their system now. When I asked them what was going on they couldn’t tell me and said they can only send a message to head office on my behalf saying I am not happy with my free play... For all I care now they can keep their free play and all their ****py benefits and delete my information completely from their system. I will never go back to Carnival City Casino. I have never won any jackpots ever at Carnival City before and I could have bought a new car cash with the money I have spend in the last year at Carnival City Casino. The only time I have actually made a profit was when I played with a visitor’s card and not with my MVG card, and then it was a small profit, not more than R 1000. My husband has also never won any jackpots there either and he is also on a loss margin... We rather drive a little further to another casino or get something else to do when we are bored.