Misleading the public _ worst customer service

My wife and I received email notifications to update the details. There was issues with updating from the link so on Wednesday i drive over 30 km to the casino with my 2 children and wife to go to the new renovated place for movies supper and to play a bit on the machines. Wow was I shocked and treated like ****. I enter the casino and went to the helpdesk and explained that I could not update using the link for my wife. Conty tebele calls someone, refiloe I suspect, and he says sorry you cannot do it with a passport number. Dont they test their promos just a bunch of idiots. We ask to speak to someone that can assist, wow sitting there and listening to Conty over the phone begging them for about 7 to 8 times during the 35 minutes to come and assist me was shocking to say the least. Refiloe tebele finally graces us with his presence and wow what an idiot. It was talking to a ****** robot. Useless to say the least. I left the place immediately after my encounter with him. Normally on a wednesday the family goes to emporors were they really know how to take care of their customers. Biggest mistake going back to carnival......keep away people they are a joke. Wasted my time and money