Disaster

Urgent Complaint Regarding Appalling Service at RocoMamas Carnival City

Dear Management,

I am writing to formally lodge a complaint about the shocking experience my party and I endured at your Carnival City branch. The service we received was unacceptable, and I expect immediate action to rectify this.

From the moment we arrived, it was a complete circus: 1. **Lack of Basic Amenities**: Your establishment did not have enough glasses, forcing us to share a single Coke – an absolutely unacceptable oversight. 2. **Mains Before Starters**: Two of our four main courses were brought out before the starters, only to be informed later that the Chilli Bombs and wings we ordered were unavailable. This was only mentioned after we queried their absence. 3. **Food Quality Issues**: After agreeing to remove the unavailable items from the bill, our mains were inexplicably taken away, and the starters were finally brought to the table. However, the starters were a disgrace – essentially feta with no Chilli Cheese or jalapeños as requested. When the mains were re-served, all four burgers and chips were ice cold. 4. **Dessert Disaster**: We decided to take the dessert home, only to discover the flapjacks were raw. 5. **Staff Conduct**: The behavior of your staff, particularly Thumelo, was appalling. Rolling their eyes and banging items on the table is not only unprofessional but outright disrespectful. To make matters worse, no condiments were provided at any stage of the meal.

This level of incompetence is inexcusable, especially given the significant amount of money spent to celebrate what should have been a joyous occasion – my birthday. Instead, it turned into a nightmare, utterly ruining the day.

I demand an explanation for this disgraceful experience and Failure to address this matter promptly and appropriately will leave me no choice but to escalate the complaint further.

I await your response.

Sincerely, Daniella ***