BC
Beverley C

1 reviews | Active since Mar 2009

20 Aug 2018, 11:34

CARNIVAL BAR ABSOLUTELY APPALLING!!!

I was so disappointed with my visit to Carnival City on Friday night. Before going on the floor I accompanied my husband to the Carnival Bar to have a refreshment. I was totally disgusted that a supposedly upmarket Casino actually served me my refreshment in a plastic cup!!! They would not give me a glass. The next disappointment is that when I came back to the Carnival Bar after about 3 hours, all the tables in the bar were cluttered with glasses and bottles etc. No one had cleared the tables the whole night while we were there, it gave the bar a very dirty look. The service at the bar also remains to be totally unacceptable all the barmen seem to stand around in one area and if you are on the other side of the bar you can forget getting any service. I no longer enjoy my visits to Carnival it seems to have a downgraded feel. I used to be a frequent visitor but no longer. The only good comment I can give is that at least you have some good entertainment at the Carnival Bar a couple of times a month.

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Replies (1)
Carnival City
Carnival City's reply20 Aug 2018, 12:55
Official

Good day Ms Coston,

Thank you for your e-mail. Our food and beverage department has contacted you to discuss and we will put measures in place to ensure this is not repeated.

kind regards,