Bad Service

Why send out surveys wasting their own time as well as visitors'. I have completed numerous surveys with the same problems experienced and very seldom get any feedback and if you get a call or an e-mail nothing is being done. I have been to Carnival a couple of times after my last communication with somebody sending me an e-mail with promises that the issues will be addressed and nothing has changed. People still sitting around at the slot machines drinking their alcohol beverages and some sleeping, others grabbing chairs from slot machines to sit next to their friends chatting away. The other problem, still no indication on slot machines for the attendants to assist when there is a problem with MVG cards being stuck etc; have to run around looking for them, most frustrating. I have been complaining about this for months and months. Not sure why time and effort are wasted sending these questionnaires to visitors to Carnival as the same issues are being complained about and the problems persist. Nothing being done about any of the complaints.