BAD CUSTOMER SERVICE AND TELEPHONE ETIQUETTE

On Friday the 28 July 2023 i ordered online with Makro for my Business. We work business hours. The delivery date specified for the order was 02 August 2023. The order was allocated to Makro Carnival in Boksburg. They tried to deliver the itmes to our offices in Boksburg on the Sunday 30 July 2023 but our offices are closed. I called Customer care to advise them and to follow up on what is happening with my order now. I spoke to Several people over the last few days since monday the 31st July 2023 including today the 02 August 2023 and cannot get a straight answer as to what is happening with my order. This morning I got told that the store has the order but hasnt dispatched the order yet to the Courier. I called the Store first thing this morning to find out whats happening with my order and got told they in a meeting and would call me back in 5 minutes. A hour went by so I called back and spoke to a gentlemen named Thabang in the online orders department who said that a gentlemen by the name of Grecci is dealing with my query and would call me back to advise about my order. it is now 12:38 and nobody has called me back. I then called back now again and got through to the online orders department where i got told by the gentlemen who answered he is on lunch and cannot assist me and that there was nobody else to assist. I then asked to speak to a manager on duty and got told he doesnt have their mobile number. What a Absolute joke, So unprofessional. I still dont know what is happening with my order. I always have issues with Makro and its so difficult to get answers. Its always being escalated or they will call you back but never do. All I want to know is when my order will be delivered!!!! My order number is MAK***.