Carjet - your worst nightmare

Was not able to collect the car at George airport due to the fact that my licence expired. I tried to cancel whilst I was at the counter at the airport. The system is not user friendly. They refuse the refund the insurance money. No risk to them but they keep my money. The e mail address is *** flight was on the 21 st. According tobtheir system it was still the 20th. The person at the airport counter couldnt even give me a contact no. He said it was a third party company.