Bad dinning experience

I have been to the cargo hold 5 time before and had good experiences but the last time I went it was pathetic. As I walked in with my partner the lady was wearing a rain coat, I felt it was so basic for a restaurant that is so expensive. We then went to the table only to find the lights were off in the tank all night so we could not see the fish. The food was bellow average, I had the venison and it was dry it just thrown on the plate. My partner ordered a pinacolade and the first 1 was great and the second 1 tasted like water. I called in to tell them the faults the next day and I was told I would get a follow up call but did not. I don't think I will go back ever again