NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About The Cargo Hold Restaurant
How is The Cargo Hold Restaurant rated on Hellopeter?
Hellopeter has tracked The Cargo Hold Restaurant across 17 reviews. The Cargo Hold Restaurant hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used The Cargo Hold Restaurant? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
Extremely Disappointing Experience at Cargo Hold, uShaka Durban
Very disappointing service from start to finish. When making our reservation, we were told the restaurant was fully booked and that the only available seating was a table in the centre of the restaurant. However, throughout our entire visit, several tables marked "Reserved" remained empty, and they were still vacant when we left at 7pm, despite the restaurant only closing at 8pm. This made the seating arrangement feel misleading and unnecessary. Once seated, the service did not improve. After our meals were served, the waiter disappeared and never returned to check whether we were enjoying our food or needed anything else. There was a manager present, but he made no effort to visit tables, check on guests, or address concerns. Even when I tried to catch his attention, he avoided eye contact. The waitress eventually returned only to clear our table and bring the bill. She never asked if we enjoyed our meal, whether we wanted dessert, or if there was anything else she could assist with. When I queried the service charge on the bill, she was unable to explain it. For a restaurant charging premium prices, the lack of attentiveness, friendliness, and customer care was unacceptable. Food Summary The food was overpriced and extremely disappointing. The fish was dry, bland, and served with dry rice and vegetables that looked and tasted like a basic frozen vegetable mix. There was no accompanying sauce or anything to enhance the dish, and I found myself mixing the vegetables into the rice and squeezing lemon over the fish just to make it edible. The lamb shank was equally underwhelming. It had an unpleasant smell and was served with a tiny blob of mashed potato and a few vegetables scattered around the plate. The portion was so small that I had to give some of my vegetables to my husband. Considering the restaurant's reputation and the amount we spent, the presentation, portion sizes, and overall quality were far below expectations. Spending approximately R1,500 for three people simply did not feel justified by the food we received.
1 reviews | Active since Feb 2022
Extremely Disappointing Experience at Cargo Hold, uShaka Durban
Very disappointing service from start to finish. When making our reservation, we were told the restaurant was fully booked and that the only available seating was a table in the centre of the restaurant. However, throughout our entire visit, several tables marked "Reserved" remained empty, and they were still vacant when we left at 7pm, despite the restaurant only closing at 8pm. This made the seating arrangement feel misleading and unnecessary. Once seated, the service did not improve. After our meals were served, the waiter disappeared and never returned to check whether we were enjoying our food or needed anything else. There was a manager present, but he made no effort to visit tables, check on guests, or address concerns. Even when I tried to catch his attention, he avoided eye contact. The waitress eventually returned only to clear our table and bring the bill. She never asked if we enjoyed our meal, whether we wanted dessert, or if there was anything else she could assist with. When I queried the service charge on the bill, she was unable to explain it. For a restaurant charging premium prices, the lack of attentiveness, friendliness, and customer care was unacceptable. Food Summary The food was overpriced and extremely disappointing. The fish was dry, bland, and served with dry rice and vegetables that looked and tasted like a basic frozen vegetable mix. There was no accompanying sauce or anything to enhance the dish, and I found myself mixing the vegetables into the rice and squeezing lemon over the fish just to make it edible. The lamb shank was equally underwhelming. It had an unpleasant smell and was served with a tiny blob of mashed potato and a few vegetables scattered around the plate. The portion was so small that I had to give some of my vegetables to my husband. Considering the restaurant's reputation and the amount we spent, the presentation, portion sizes, and overall quality were far below expectations. Spending approximately R1,500 for three people simply did not feel justified by the food we received.
1 reviews | Active since Nov 2020
Horrible experience
Bad experience it was, the restaurant is old and dull with cracked floors, old furniture 😔..the food was the worst we ordered pork ribs and seasonal vegetables with chips, we only received what tasted like beef ribs that were overcooked and falling off the bone, the said seasonal veges were not in sight...they charge a compulsory "service charge" that they say it's a tip ..why would any restaurant demand a tip??
1 reviews | Active since Nov 2020
Horrible experience
Bad experience it was, the restaurant is old and dull with cracked floors, old furniture 😔..the food was the worst we ordered pork ribs and seasonal vegetables with chips, we only received what tasted like beef ribs that were overcooked and falling off the bone, the said seasonal veges were not in sight...they charge a compulsory "service charge" that they say it's a tip ..why would any restaurant demand a tip??
1 reviews | Active since Mar 2026
Rude Receptionist and Raccist Manager
This restaurant ruined my birthday. We booked on the 10th of march for the 14th of March (birthday dinner). Around 2 i called to confirm that we're coming at 5pm. Since we were traveling from Pietermaritzburg to durban with the kids we got there late. Lady at the reception told us our booking was cancelled because we're late, so my question was why didn't they call us to let us know about cancelation cz they did call us in the morning asking if we were still coming. She said we were suppose to tell them we were running late. I asked her what should happen cause it's was my birthday that's why we had to travel to Durban to celebrate with my family. She then called a manager that's was on duty. The manager was very rude and Raccist, he had an attitude, didn't show any remorse, i nearly cried the way he handled the situation and told me there's nothing they can because they've already canceled our booking. I then asked the manager again what should happen because it was my birthday. He then rep**** with an attitude telling me "there's nothing they can do" like really on my birthday? With my kids and hubby? I'm so so disappointed about your staff and service Birthday dinner was ruined
1 reviews | Active since Mar 2026
Rude Receptionist and Raccist Manager
This restaurant ruined my birthday. We booked on the 10th of march for the 14th of March (birthday dinner). Around 2 i called to confirm that we're coming at 5pm. Since we were traveling from Pietermaritzburg to durban with the kids we got there late. Lady at the reception told us our booking was cancelled because we're late, so my question was why didn't they call us to let us know about cancelation cz they did call us in the morning asking if we were still coming. She said we were suppose to tell them we were running late. I asked her what should happen cause it's was my birthday that's why we had to travel to Durban to celebrate with my family. She then called a manager that's was on duty. The manager was very rude and Raccist, he had an attitude, didn't show any remorse, i nearly cried the way he handled the situation and told me there's nothing they can because they've already canceled our booking. I then asked the manager again what should happen because it was my birthday. He then rep**** with an attitude telling me "there's nothing they can do" like really on my birthday? With my kids and hubby? I'm so so disappointed about your staff and service Birthday dinner was ruined