Bad attitude of Cargo Hold Restaurant manager

I together with my family dined at the Cargo Hold restaurant on Friday the 10th of January 2020. My husband made a booking for 5 people next to the tank. When we got to the restaurant we were shown to our table. From where I was seated there was a partial tank view which greatly disappointed me because I wanted a full tank view. We were early so there were a number of vacant tables next to the tank with better views. I requested to be seated at the table next to the one we were given, but was told that it was already reserved. We also reserved a table so I was irritated that we could not change tables. I was also not given a reason as to why I could not change tables other than it was reserved.

At the end of my dinner I approached the restaurant manager (Mr Jarred Viljoen). I asked him for the reason why he could not move us to another table with a better view and he indicated that the best tables are booked on a first come first serve basis which I understood. Had I been given the reason initially I would have not been disappointed, but he just said that we could not change tables because it was all reserved prior. The manager had a terrible attitude towards me and did not care about his patrons. Whilst I was speaking to him he appeared very arrogant and rude. I indicated to him that as a manager he should have went around to ask the patrons if all was well with their dining. I told him that I was going to complain about him and he responded with, "It's fine". I received no apology from him which was quite upsetting.

On the other hand, I would like to compliment the waitress Hlengiwe for her efficient and effective service. She was outstanding and contributed to me having a pleasant birthday evening.