Unnecessary cost and inconvenience caused by poor service

My vehicle is booked in for repairs for over 3 weeks in the Kyalami Centre I understood I had to wait and have learnt to maneuver my ways were necessary Branding is important in my line of work, and I don't compromise; There are certain engagement that I was okay to postpone until my ride is fixed On Wednesday the 21/02/2018 I received a communication that my vehicle is ready for pick up. I then secure one of the meetings that I have put on hold for today "Friday 23/02" and arranged to pass the center to pick up my ride before I go to this meeting specifically among other things.

I was then informed at the center that a second job was authorized after I was notified that my ride was ready for pick up and that a cancellation message was supposed to be sent but somehow not.

It became an inconvenience for me since I was already on my way to this meeting and cancelling would jeopardize whatever work I have planted and my efforts to secure an appropriate ride presented unplanned costs which I was avoiding all this time. which mattered not to the dealership and persons concerned.

I feel you could have dealt with this matter in a different way because more than professionalism money is a factor for everyone