PATHETIC UNPROFESSIONAL BUNCH OF LIERS!!!

I URGE ANYONE NOT to utilise the services of CARELLO IN MIDRAND.

My car arrived there on the 26th of June and I only got it today 0/08/2019 with so much humiliation and bad treatment. They claim to be Mercedes approved while they are INCOMPENTENT LIERS who do not care about customer care from ADMINISTRATORS to MANAGEMENT. WOW!!! THE SERVICE IS ABSOLUTELY SHOCKING TO SAY THE LEAST and they have no clue how to do the paint work let alone assemble the car properly after stripping. I'm still in AWE thinking how could MOMENTUM - A Professional Reputable Insurance brand associate itself with this USELESS repairer that' is so Unreliable.

They messed my car whilst they had it for 2months sending me SMS's of how they were painting, Rectifying the paint work, etc... Damages to my car:- 1) CENTRE FRONT GRILLE BEADING - NOT FITTED BACK. 2) UPPER BUMPER INSERT WAS DAMAGED DURING THEIR CARE 3) GUTTER BEADING ON THE RIGHT WAS DAMAGED AND NOT FITTED CORRECTLY 4) INTERCOOLER DAMAGED whilst IN THEIR CARE. 5) BONNET COULD NOT THOROUGHLY CLOSE.

The said Manager PAUL - extremely RUDE and ARROGANT tried denying this and seems to be the worst nightmare that's placed in position to INTEROGATE clients, fight, LIE and fail to take full responsibility.

My Insurance had to be involved for Carello to eventually agree to take full responsibility. During this time I was so inconvenienced transport-wise as I had to use uber because they could not provide a curtesy car. Had to ask MOMENTUM for rental car for the second time and pay deposit out of my pocket. I finally collected my car after assessment from Momentum Agent and still discovered interior lights are not working and other small things missing. During collection :- I was of knowledge I owed them r2500 access but after proper calculation from their admin access amounted to r2620 after uber transportation costs. I paid r2500, had a shortfall of r120 and asked if I could pay the balance tomorrow as id forgotten my other card at home and did not have an app to transfer. PAUL humiliated me and ordered the Administrator NTANDO not to release my car, who also became RUDE yelling that I must call family to assist as i'm wasting their time they have families to attend to. PAUL told me he does not have time for nonsense, to sleep there and blocked/ parked another car infront óf mine as he anticipated ill drive out... WOW...REALLY??? Is this how clients deserves to be treated??? Like Animals??? PLEASE GUYS!!! Insist on a reputable panelbeater of your choice and not BE bul**** by insurance companies to use CARELLO as they S**** cars and leave them in the worst condition after their Quality Inspection. I have placed a complain with my Insurer that is is unacceptable to have CARELLO on the board of repairers, as they come across all Professional to get business but leave you in an absolute dilemma when it comes to collection.

I can write a BOOK - Completely disappointed and troubled Soul!