VG
Vee G
1 reviews | Active since Apr 2019
02 Oct 2019, 12:54
Horrible encounter , Horiffied consumer
Note I had sent in my Mercedes bens for front bumper change, when picked up on 26/06/19 I established that my engine cover was ******, They have acknowledged same, it is now 02/10/2019 and they have not replaced the cover nor compensated me nor have they communicated/updated me, Ntando the service advisor is rude and has a don't care attitude, I am so distraught at this . Will not recommend this establishment to any consumer. I will have to now pay around r3900 incl vat to replace the engine cover, I do have a written letter/stamped and validated by them stating the have "Misplaced" the engine cover.
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Carello Auto's replyOfficial
02 Oct 2019, 15:39Afternoon sir,I’m very sorry to hear this is how you feel.We did not ***** your engine cover. You are well aware that the cover was lost by Mercedes Benz where we had taken your car to for the compression test.They acknowledged to have misplaced the part and were willing to replace it.
Carello Auto's reply02 Oct 2019, 15:39
Official
Afternoon sir,I’m very sorry to hear this is how you feel.We did not ***** your engine cover. You are well aware that the cover was lost by Mercedes Benz where we had taken your car to for the compression test.They acknowledged to have misplaced the part and were willing to replace it.