Poor Service from Joyce, Clement and Bianca

Well, a month ago I bought a used car in Johannesburg town. Everything was fine, then I requested quotes fir Tracker. Then i got a call from CarTrack, as we were busy with the form, they discovered that the vehicle has the unit already.

1. Then i dealt with Joyce in customer care department who advised that she will try to get hold of the previous owner so that it can be de-activated. Then she advised that she tried and the phones are off. She asked me to give her about 2 days she will come back to me but nothing for full 2 weeks 2. Yesterday i called to follow up, i spoke to Bianca who kept me on hold for almost 15min without even updating me on what's going on, then sje finally did, she said she was busy reading the notes that were made by Joyce, and she advised me that she will have to tell Joyce to call me. I was already disappointed so i asked her why cant she help me, she said its because she knows it will take even longer. I asked to speak to the manager, again on hold for close to 15min, then the call was cut off, redialed and spoke to someone, when i asked to speak to Bianca , this lady said oh she is sorry that Bianca kept me on hold for too long she saw her speaking to the team leader.

3. Spoke to Bianca again, no apologies nothing, she transferred me to Clement Nzimande who came across as arrogant making excuses for his staff. Then he asked me to send NATIS docs and ID. I told him that NATIS is at home but will come with it this morning to work and scan and send. So he gave me his email address, I sent him an email in the afternoon stating that the docs are home, he didn't even bother to acknowledge my email.

4. This morning I sent the doc the moment I got in. No when I saw it was way after 10, I called, Bianca answered, when I told her who I was she remembered me and immediately said no we have your documents I am busy sending them to our legal department. I asked her why no one has confirmed that they received the documents? she said she will tell Clement to do so because she got them from Clement.

I have never received such treatment in my life . All I wanted was just for the old unit to be de-activated and CARTRACK also does mine. But they treated me like I don't matter