Billing

<p>I have a serious problem with Car Trak who I owed a month of arrears to on my tracking device. They arranged to debit me on my account and I agreed. The agreement was that theyd'd debit me on the 20th of August 2016. I had the funds available from that date until this present day. Keeping in mind that we had an agreement and I honoured my part and ensured that there were funds available. What seriously annoys me is the manner in which the agent spoke to me. She told me that it was my responsibility to EFT the money to Car trak. THEY INSTRUCTED A DEBIT ORDER FOR THE 20th and my statement indicates that I had money on that day. Car trak needs to teach their staff to speak to people properly and they need to honour their agreements and stop blaming their customers.</p>