1 reviews | Active since Aug 2015
WORST SERVICE CAR KING NEWLANDS
NO ADMIN, I Do NOT RECOMMED CAR KING, IF I CAN GIVE IT -100 RATING FOR WORST SERVICE, I WOULD.
Monday 29 Aug evening signed documents after work just before 5pm Online and blank documents that Morne was supposed to complete and send back with my 2 year motor warranty and dealership full service, he just told me what i am going to be paying and said he didn't have the breakdown written down.
I asked him about the cars service book, also did when looking at the vehicle, still don't have answers to this.
Tuesday 30 Aug car according to Morne was being serviced, Wednesday 31 August they were putting it in roadworthy, car was collected just before 6pm the 31st Aug. Still no copy of any paperwork signed, also nothing on the blank pages signed (up to date still no contract received)
Thursday 1 September, I noticed:
- airbags light that doesn't work, other light issue and cruise control sensor not working or perhaps faulty.
- i noticed while the sun was shining that it seemed like the colour was different and gaps by the drivers door, contact Morne he said no accident apparently scratches that was repaired, this was not told to us prior sale, on inspection during my lunch hour i noticed allot of issues:
- Catalytic converter welded, seemingly causing high fuel consumption and smoke on engine startup and rattling.
- Electrical wires both headlights isolation removed and tapped posing a electrical fire risk, poor repair attempt using isolation tape that has become undone.
- Signs of accident damage repair
-Evidence of water leakage as reservoir is empty after a short drive. - Water warning light comes on.
- Water pump does not appear to be circulating coolant as water boils and does not flow when revved.
- Grey overspray on alternator and surrounds.
- Cooling function failure could result in the turbo failing prematurely and possibly lead to engine seizure.
- Evidence of multiple repairs on electrical harness.
- The car was not serviced in any regard and it was part of my financing deal.
I was back at the garage Thursday 1 September just before 5pm after telling Morne to cancel the deal over whatsapp as none of these issues were disclosed in any regard and its hidden defects. He wasn't there instead sent his mechanic to convince me to keep the faulty car and just get it fixed. This was in less than 24 hours of having the vehicle, not even a month. 2 September (day 2 of the nightmare) again, no water - radiator leaking this is according to Morne's service garage after the car again showed no water and also all petrol i put in... gone!!! I am without a vehicle and was left stranded with a broken vehicle; Morne is deliberately ignored my calls and messages after he received payment from Absa.
This is by far the most ridiculous service I've ever received in my entire life and have left a bad taste in my mouth.
The arrogance that they didn't know the car was in an accident and faulty goes beyond my beliefs. I am stranded without a car
I want this deal reversed and canceled as I said from 1 September, actually not even a full day.
My last questions to Morne is this: - would you allow your family to drive in a vehicle of this standard knowing that airbags don't work and all the above errors? The car isn't safe and definitely not up to standard, i don't even know how a car in this condition made it through thorough roadworthy inspection...
this is what you did to me as a woman and a mother, just to make a sale? Did you stop and consider a next life or was a quick buck enough to clear your conscious? What a nerve your mechanic said, fix it keep it, it suites you... what an insult. I didn't invest in a 6 year deal to put my life nor my family's at risk; this vehicle was not in any good standards.
Do you think so little of your clients?
This matter as been dealt with you via email. We are awaiting further correspondence as per your email.
Regards,
Car King
This matter as been dealt with you via email. We are awaiting further correspondence as per your email.
Regards,
Car King
