Unhappy customer changed to Happy

My first experience at Comaro Car Clinic was not the best one until Dirk Collins intervened. I was very upset that the mechanic did not want to take accountability for what I can call a human error. Even after saying we all human and are bound to make mistakes. As I want venting my frustration to a very lovely Lerato, she told me that Dirk Collins who is the GM based at Northriding would give me a call. Indeed Dirk called, I explained my frustration and he organised a tow truck to fetch my vehicle to be delivered to Northriding as Dirk wanted to investigate and make sure the error is fixed. He kept me up to date on the progress and took accountability for something he did not do. The mistake of the mechanic was rectified, collected the car at Comaro and very happy with the outcome. Dirk thank you very much for raising the bar

Theo