The Worst,Worst, Service Ever !

The worst customer service, I have ever had to date! After taking my car, 2012 Audi A3, into Car Care Clinic , Little Falls , for a supposed gearbox service, (suggested by Rudy, the manager) due to a show of oil droplets in my garage and the car not responding to the reverse gear first time, it took them 5 days to complete the job, or so I thought. I paid my R7331.25 debt(invoice states service guaranteed for 10 000km or 6 months) and home I went , with emptied out bank account but happy to have my "legs" back, only to have to take it back to them the next day because of a leak that now was more like a slow dripping tap. Six days later and many excuses, I was presented with a quote to get my gearbox fixed for a further R37 030. This did not make any sense but not being an expert in mechanical matters myself, I asked for a diagnostic report on my vehicle to justify and as a means of explaining what was wrong with my car. A computer screen short , reflecting 6 errors , but no details of my car on this screen shot is what I got! This" report" could have been for a donkey cart somewhere in the desert ,as far as I was concerned and I demanded a proper computer printout , reflecting my vehicles details on it. More excuses, more lies and more delays. They suggested the car should not be driven in it's state but they drove it to get the diagnostic report and added 58km onto the dial. 3 days later, another "vehicle diagnostic report" arrives, this one has now been typed out and they have my vin number as a means of saying it was for my car. No identification as to what company issued/typed this report. Rudy said that they could not do the diagnostics at Little Falls. I am still in the dark as to who produced this typed out "diagnostic report", After escalating my frustration to head office and getting no joy, ( CEO, Mr. Louise Scholtz, didn't take calls for complaints) , I landed taking a 4km walk to Car Clinic (NO CARE), and retrieved my vehicle and had it towed elsewhere for a proper assessment. Moral of this story. My car with them from 3rd Nov to 19th Nov, over 2 weeks, charged me R7331.25 for a car that was left with a worse leak than it had. Could not or would not provide me with proper diagnostic reports for the problem. Said my car needed to have a gearbox repair totally a further R37,030, however the Said gearbox specialist sent them a Quote with no amount on it and Car Clinic in turn sent me a quote with the gearbox specialists wording and added R37030 to it. Unprofessional and a place to keep away from ,unless you have money to throw away.