PN
Peggy N

1 reviews | Active since Jun 2011

02 Aug 2018, 02:19

Rip-off and dishonest

On the 4th of June I took my car to car care clinic to be fixed since it was making a funny noise. They skimmed the rear drum. Two months later the noise was back then yesterday I took my car back to them since they have a 6months warrant. The manager told me that he must fit new brake shoes and skim the rear drums but I told him that it's a same job done before but the difference this time is new brake shoes. I ended up paying for new brake shoes. To my surprise when I fetched my car, no new brake shoes they rebond the old. That means I paid for the same job within 2 months. He explained by saying it's same thing to buy new one or rebond yet he said he will buy new brake shoes hence I paid though my car was still under 6months warrant. I want my money back.

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Replies (6)
Car Care Clinic
Car Care Clinic's reply02 Aug 2018, 12:16
Official

customer brought car in 4 june.we did a 76 point check and a diagnostic scan were we charged the customer only for that.we reported to customer that rear brakes needed replacement.when customer brought back the car we did the brakes but out of goodwill did not charge any laboue

PN
Peggy N's update02 Aug 2018, 13:00
Reviewer Update
That's very funny because on the 4th of June the Manager at that time checked my car and he then said if he fixes my car they won't charge inspection it will fall off automatically. Then the car was fixed and we left with a 6months warrant. So my question is if the guy did only 76 point checks and diagnostic how come my car was fine after the inspection? 2 months later the same problem is back and I am told that nothing was done in my car before it was only cleaned. If that the case then it means I was overcharged before because inspection alone is R450 but I paid R908.50. Again I want my money back. This morning I was told that the guy was fired because of such things and I made it clear that the guy maybe fired but the company policies are still the same. The big boss was very rude to me with his right-hand side lady. I admire the new manager he deserves the best company, not this Car Care Clinic Northcliff. I hope this time the service that was done into my car will last for 6months otherwise hell will break loose. This is not over yet. I hate rude people who think they are clever. If you want your car to be serviced and be respected as a customer Car Care Clinic Northcliff is not a place for you. Go somewhere else where you will be valued as a customer.
Car Care Clinic
Car Care Clinic's reply02 Aug 2018, 13:06
Official

can u please check your invoices or please send it to ***

PN
Peggy N's update02 Aug 2018, 14:48
Reviewer Update
Pieter, is not the guy that chased me this morning? I would like you to explain to me that 76 point check and diagnostic does fix the car automatically? Because that what you are saying and the guys in Northcliff said the drums were cleaned of which that does not appear on my invoice. If Pieter is not that rude guy I will send the invoice. Otherwise, I am aggrieved.
Car Care Clinic
Car Care Clinic's reply02 Aug 2018, 15:35
Official

no i am not

PN
Peggy N's update03 Aug 2018, 08:31
Reviewer Update
I just sent you an email.